Privacy Policy

Privacy Policy for Sequoia Appliance Repair LLC
https://sequoiaappliance.com/

Sequoia Appliance Repair LLC values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services and website.

Data Collection and Use
We collect personal information such as your name, email address, phone number, and address details when you book our services or interact with our website. This data is used to provide and improve our services, process transactions, and communicate with you.

Use of SMS
Sequoia Appliance Repair LLC uses SMS exclusively to:

Notify you about new offers related to our appliance repair services.
Confirm appointments and provide real-time updates.
Remind you of upcoming services or appointments.

Obtaining Consent
Your consent to receive SMS messages is specifically obtained when you provide your phone number on our website. We use a double opt-in method to confirm your consent to receive SMS messages only. You can opt out at any time by following the instructions in each message or by contacting us directly.
You may reply STOP to opt-out at any time. Reply HELP for assistance. Messages and data rates may apply. Message frequency will vary (1-2 SMS per month).

How We Use Your Information
We do not sell your data.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use other site features, including:

To personalize your experience and deliver relevant content and services.
To improve our website to better serve you.
To respond to your customer service requests more efficiently.
To administer promotions, surveys, or other site features.
To send periodic emails regarding your orders or other services.
To follow up after correspondence (live chat, email, or phone inquiries).
Compliance with SMS/MMS Policies

We strictly adhere to the SMS/MMS policies set by carriers and the RingCentral platform, including:

Clearly stating data collection and usage.
Providing an opt-out mechanism.
Ensuring the privacy and security of user data.
Data Security

We take measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as security measures.

Sequoia Appliance Repair LLC does not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.

Data Security
We take measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as security protocols.

Cookies
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or turn off all cookies. However, some features may not function properly without cookies.

Third-party Disclosure
We will never share, trade, or sell your personal information, such as phone numbers and SMS consent, to third parties.

Third-party Links
We do not include or offer third-party products or services on our website.

Google
We do not use Google AdSense Advertising on our website. However, Google, as a third-party vendor, uses cookies to serve ads on our site. Users may opt out of the DART cookie by visiting the Google Ad and Content Network privacy policy.

California Online Privacy Protection Act (CalOPPA)
In compliance with CalOPPA, we agree to the following:

Users can visit our site anonymously.
We will add a link to our privacy policy on our home page.
Our Privacy Policy link includes the word "Privacy" and can easily be found.
Users will be notified of any privacy policy changes on our Privacy Policy Page.
Users can change their personal information by emailing or calling us.
Do Not Track Signals
We honor Do Not Track signals and do not plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Children’s Online Privacy Protection Act (COPPA)
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
In the event of a data breach, we will notify users via email and phone within 7 business days. We also comply with the Individual Redress Principle, ensuring individuals have the right to pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act
To comply with the CAN-SPAM Act, we agree to:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business.
Monitor third-party email marketing services for compliance, if used.
Honor opt-out/unsubscribe requests promptly.
Allow users to unsubscribe using the link at the bottom of each email.

Contacting Us
If you have any questions regarding this privacy policy, please contact us:
Phone: (916) 282-2123
Email: sequoia.incomeorders@gmail.com
Address: 2342 Church Ave, Apt 1, Sacramento, CA, 95821